Where do I find my Etsy downloads?
QUICK ANSWER
- Digital items you’ve purchased can be viewed and downloaded from the Purchases and reviews section of your Etsy account.Â
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Hello creator!
So you purchased a digital file on Etsy, and can’t seem to find that download. Don’t worry! I’ll explain to you exactly how to can view and retrieve your purchases.
Customers of mine have come to me with this issue, so I felt it was time to put up some step-by-step instructions to view your downloads.
I’ll show you what do to when purchasing one of my graphics on your browser. Let’s get right to it!
What happens after I download my digital product?
For this demonstration, I purchased my Afro Autism Mom from my shop so I can show you exactly what happens when you purchase one of my graphics. You can get one here.
After you purchase a design from my shop, you will be sent to a confirmation page. It will look like this:
Look closely at the top bar!
Take a look at the bar at the top. It thanks you for your order and shows you your order details. During the few seconds it takes to confirm your payment, the “View Downloads” button won’t be highlighted. If it doesn’t appear clickable yet, give it a second and refresh the page.
You can view your receipt or view your downloads right away. Click the “View Downloads” button and it will open a window in your browser. Here is what it looks like:
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You can’t miss this box!
This pop-up window is very large and right in your face. It shows your order details once again and gives you a few other actions you can take with my shop.
From here, you can favorite my Etsy shop, get help by asking me a question about your order, and view your receipt! You will notice quickly that the center of this box holds the file(s) that you purchased.
You can click on each one and download them here, or you can go to your email and download them from there.
You always get an email that contains your files!
When you purchase anything on Etsy, you always get a receipt email with your order details. When you purchase a digital file off Etsy, they always include your download in the email.
What if I can’t find my email?
Check your junk and spam folders for your email if you don’t see it in your inbox. Also, double-check that the email on your account is accurate and correct.
Here is what that email looks like:
Notice that big button!
You will receive a similar receipt email when you purchase a digital product off of Etsy. It will again show you your order and payment details.
Right under “Your Order Is Confirmed” you will see a big button. It says “View Your Files On Etsy”. If you click this button, it will take you to your purchases page directly from your email.
This is the final place that you can access your digital files after you purchase them off Etsy.
I hope this helps you!
I hope that this small guide helps you in the future with digital purchases on Etsy. If you’d like to grab my Afro Autism Mom design, click here.
If you have further questions about accessing your digital purchases from my Etsy shop, contact me at studiosupport@honeypegs.com.
Have a special request for a custom order? I can match your branding or create your vision from scratch, just ask! You can email me or fill out my simple custom order form here.